RETURNS & EXCHANGES
Return Policy

We hope you will love your order from SHENXIUCAPS, but if for any reason you would like to return your items they can be returned for exchange or refund provided that the guidelines outlined below are observed.

Items must be returned unworn, unwashed, undamaged, and with all original packaging and tags attached.
Please note that we only accept returns within the 14 days’ timeframe since their delivery date. If an item is sent back after the 14 days window, we will not accept your return.
Items marked as flash sale, final sale and special sale are not eligible for returns or exchanges unless there is a quality issue.
We currently are unable to offer a free returns service, so return shipping must be made at your own cost.

To start a return, please click the link and fill in the required information, we’ll be in touch in 24 hours and provide return instructions.

Refunds

Once we receive the return package and determine that it's eligible for a refund, we will process the refund in 3-5 business days. After we arrange the refund, it will automatically be applied to your credit card or original method of payment within 10 business days. If you do not receive a credit to your account within timeframe mentioned, please contact the issuing bank of your credit card. Your credit cards refund may require an additional 3-5 days to process.

Exchanges

We are happy to help you exchange for the right size or color product with 14 days of the delivery date. For fast processing, please return your items and we will refund you. Please click the start a return link and fill in the required information, we will send you exchange instructions within 24 hours. We currently are unable to offer a free returns service, so return shipping must be made at your own cost.

* Please note that we do not accept returned items that have been sent back without proper return requests.